TechConnect & Qmatic join forces to transforming customer experiences
TechConnect is proud to partner with Qmatic, the global leader in customer journey management.
Together, we’re bringing world-class solutions not just to South Africa to transform how organisations engage with customers.
Say Goodbye to Long Waits, and Hello to Seamless Service
Qmatic is a global leader in queue management and customer journey solutions.
With a cloud-based SaaS platform, it integrates seamlessly with your existing systems, helping you deliver exceptional customer experiences by optimising every touchpoint. We eliminate frustration, reduce wait times, and provide real-time visibility into customer interactions. From seamless queue management to optimised appointment scheduling, our solutions empower businesses, councils, and public services to enhance efficiency and customer satisfaction.
CREATING SMARTER CUSTOMER EXPERIENCES
Say goodbye to long lines, disconnected service, and operational inefficiencies.
Virtual & On-Site Queue Management
Let customers join a queue remotely via mobile, web, or kiosks, reducing physical wait times and improving the overall service flow and customer experience.
Appointment
Scheduling
Empower customers to book services online, minimising walk-ins and ensuring staff are prepared for each interaction.
Real-Time
Customer Insights
Track customer flow, wait times, and service performance with powerful analytics for smarter, data-driven decision-making.
Omnichannel
Engagement
Connect with customers through mobile check-ins, SMS updates, self-service kiosks, and in-person interactions, while capturing real-time feedback to enhance service quality.
Smart Staff
Allocation
Optimise resources by dynamically assigning staff based on real-time demand, improving efficiency and customer satisfaction.
TRANSFORMING CUSTOMER EXPERIENCES ACROSS INDUSTRIES
No two industries are the same, but they all share a common goal—providing fast, efficient, and satisfying customer experiences. From bustling retail stores to high-demand and inefficient appointment scheduling in healthcare facilities to long queues in public offices, each industry face unique customer service challenges. But one thing is for sure – seamless service is essential.
Qmatic’s intelligent customer journey solutions, powered by TechConnect, help businesses and public services eliminate inefficiencies, improve engagement, and deliver exceptional experiences.